Online Store Help
How do I sign in to this site?
To sign in to your customer account, clickSign Inon the menu bar and enter your e-mail address and password. If you do not have an account, please clickRegisteron the menu bar.
How do I sign out of this site?
To sign out of your customer account, clickSign Outon the menu bar and you will return to the home page. IfSign Outdoes not appear on the menu bar, then you are not currently signed in to the site.
What if I forgot my password?
If you have forgotten your password, clickSign Inon the menu bar to access the Sign In screen. At the bottom of the page, click on theForgot your password?link. On the password retrieval page, you may enter your e-mail address, and then clickGet Password. We will send your password to the e-mail address we have on file for your account.
How do I become a registered user for this site?
To become a registered member of this site, clickRegisteron the menu bar and enter your Profile and Account information. Then clickRegister. There is no cost to become a registered member.Please note:For security purposes, your password must consist of 7-32 characters and must include at least one letter and one number. Passwords are case sensitive.
How do I add an item to my shopping cart?
To add an item to your shopping cart, on the Product page enter the quantity you wish to purchase in the quantity field and then clickAdd to Cart
How do I remove an item from my shopping cart?
To remove a single item from your shopping cart, click the x box next to the item you wish to remove.
How do I remove all of the products in my shopping cart?
To remove all of the items currently in your shopping cart, click theClear Cartbutton.
Who can I contact if I have questions?
Please clickContact Uson the menu bar to learn how to reach us regarding any questions or issues you may have. Feel free to contact us, or fill out the Contact Request form and we will contact you.
Is my credit card information secure through this site?
YES! Your credit card information is protected with a secure SSL Certificate that encrypts all of your transactions through our site with industry-standard secure sockets layer (SSL) technology. If the online store accepts credit cards, rest assured that both your credit card information and personal information are protected.
Can I update my account contact information?
To update your contact information you must firstSign In. ClickMy Accounton the menu bar to access your account information. Select the Profile for which you wish to update the contact information. Make your changes and then clickSave.
Can I change my e-mail address and password?
To update your e-mail address and password you must firstSign In. ClickMy Accounton the menu bar to access your account information and then selectChange E-mail Address and Passwordfrom the My Account menu. You may update your e-mail address, first and last name, and change your password, then clickSave.Please note:For security purposes, your password must consist of 7-32 characters and must include at least one letter and one number. Passwords are case sensitive.
Can I view my previous orders placed on this site?
To view your order history you must firstSign In. ClickMy Accounton the menu bar to access your account information. SelectView Order Historyfrom the My Account menu and then select the order number for the order you wish to view.
Can I provide special instructions with my order?
You can include special instructions for orders during checkout. In your shopping cart, clickCheckout. On thePaymentpage, type your special instructions or comments in theSpecial Instructionstext box. The store owner will receive these instructions along with the order. ClickPlace Orderto continue with the checkout process